What to Ask
If you’re recovering from surgery or need care for an illness or treatment for a wound — or you have a loved one facing a similar situation — you might be interested in home health care services.
Before you choose a home health care provider, be sure you do your “home” work! Research the various agencies you might be considering. Here are some frequently asked question that may be helpful when preparing to interview a potential provider:
- Does this agency include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?
- Is the patient’s course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver? Does this provider take time to educate family members on the care being administered to the patient?
- Does this provider assign a supervisor to oversee the quality of care patients are receiving in their homes? If so, how often do these individuals make visits? Who can the patient and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems?
- Does the agency furnish written statements explaining all of the costs and payment plan options associated with home care?
- What procedures does this provider have in place to handle emergencies? Are its caregivers available 24 hours a day, seven days a week?
- How does this agency ensure patient confidentiality?
In addition, ask the home care provider to supply you with a list of references, such as doctors, discharge planners, patients or their family members, and community leaders who are familiar with the provider’s quality of service and ask them if they recommend the provider, and why.
The mission of San Angelo Home Health is to improve the lives of the people we serve.
As a healthcare provider we will deliver exceptional care and improve patient outcomes.
As an employer we will attract, retain, and inspire our employees.
As a member of the community we will strive to deliver a consistent message of hope and healing.